Help centre

Choose a city and your dates, select the room or rental, then pay. You have 15 minutes to pay: after that, the room is released for other customers.

After your payment, the property confirms the booking and you are notified. Some properties confirm immediately (instant booking).

Choose the route, the date and the departure, enter the travellers and pay: the ticket is confirmed as soon as it is paid.

MTN Mobile Money, Orange Money and bank cards. For card payments, your details are entered with our secure payment partner.

In My account › My bookings, “PDF receipt” button, as soon as the booking is confirmed. It is also emailed to you if your account has an email address.

Open the booking in My bookings: its status updates automatically. If the payment arrived after the deadline and the service was no longer available, the booking is cancelled and our team refunds you. If in doubt, contact us with the booking reference.

In My account › My bookings, “Cancel booking” button. The conditions and the refunded amount are shown before you confirm.

Stays: full refund if the property has not confirmed yet, or if you cancel at least 72 hours before arrival. After that, the property may keep all or part of the amount. Paid bus tickets: no cash refund, but the trip can be rescheduled by contacting customer service.

Our team refunds the payment method you used and notifies you as soon as it is done.

With your Cameroonian phone number (code sent by SMS) or with an email address.

Log in with an SMS code, or get a code by email to choose a new password.

Share your code from My account › Referral: your friend gets 500 FCFA off their first booking, and you earn 6 points once it is paid.

In My account › My profile. Deletion takes place 30 days after the request; you can cancel it during that period.

On Google Play and the App Store. Your bookings are the same on the website and in the app: it is the same account.